Last updated: July 20, 2026
This policy explains what personal information We Custom Boxes collects when you request a
quote, place an order or browse this site, how we use it, and the choices you have.
Information We Collect
We collect information you give us directly and a limited amount collected automatically:
- Information you provide — name, email address, phone number, billing and shipping
address, and any artwork or product details you send with a quote request. - Order information — box specifications, quantities, and the correspondence relating
to your order. - Automatically collected — IP address, browser type, pages visited and referring site,
gathered through cookies and similar technologies.
How We Use Your Information
- To prepare quotes, produce your order and arrange delivery.
- To contact you about an order, a proof or a question you have raised.
- To process payments through our payment providers.
- To improve the site and understand which pages are useful.
- To send marketing email where you have asked to receive it.
Artwork and Design Files
Files you send are used solely to produce your order. We do not sell, license or publish your
artwork. We may retain a production copy so that repeat orders can be run without resupplying
files; ask us in writing if you would prefer files deleted after production.
Sharing Your Information
We share information only where it is needed to run the business: payment processors, shipping
carriers, and service providers who host or support the site. We do not sell personal information.
We may disclose information where required by law.
Cookies
The site uses cookies to keep your cart, remember preferences and measure traffic. Most browsers
let you refuse cookies; some parts of the site may not work correctly if you do.
Data Retention
We keep order and transaction records for as long as needed to meet tax, accounting and legal
obligations. Quote enquiries that do not become orders are kept for a limited period and then
deleted.
Your Rights
You can ask us to access, correct or delete the personal information we hold about you, and you
can unsubscribe from marketing email at any time using the link in the message or by contacting us.
Depending on where you live, you may have additional rights under local law.
Children
This site is intended for businesses and is not directed at children. We do not knowingly collect
information from anyone under 16.
Changes to This Policy
We may update this policy. The date at the top of the page shows when it last changed, and
material changes will be highlighted on the site.
Contact Us
Questions about this policy or your information can be sent to
sales@example.com or by post to the address in the footer.